Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, with the original packaging fully intact. Due to the nature of fragrance products, we cannot accept returns for opened or used items. You’ll also need the receipt or proof of purchase.

To start a return, contact us at lafragancia.us@gmail.com. Once your return request is approved, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always reach out with any return-related questions at lafragancia.us@gmail.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately at lafragancia.us@gmail.com if the item is damaged, defective, leaking, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / non-returnable items
Due to hygiene and safety reasons, we do not accept returns on the following:

Opened or used fragrances
Items without original packaging
Customized or special-order items
Sale or clearance items
Gift cards

Please contact us if you're unsure whether your item qualifies for a return.

Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the item you'd like instead.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at lafragancia.us@gmail.com.